Question 1

What is a home warranty?

Accepted Answer

Home Service Contracts are commonly referred to as home warranties.  A Home Service Contract protects a homeowners budget and peace of mind from unexpected repair or replacement costs on covered systems and appliances.

Question 2

If my house is paid off, do I still need a home warranty?

Accepted Answer

Regardless of if your home is paid off or you are still paying your mortgage, it is still highly recommended that you have a home warranty due to the rise in repair and replacement costs, the peace of mind it provides, and to safeguard your budget.

Question 3

What do I do to request service in the event of a breakdown?

Accepted Answer

Simply call our customer service department at 1-800-381-8854 and we will get you taken care of.

Question 4

If I have homeowners insurance, why would I need a home warranty?

Accepted Answer

Homeowners insurance usually covers events such as fires, floods, theft, or vandalism, but does not cover when a major system or appliance breaks down.  Having home warranty coverage will protect those items in the event of a needed repair or replacement.

Question 5

What if all of my appliances are old?

Accepted Answer

The policy covers old appliances!  The age of the unit does not determine if an item can be covered, as long as the item is in working condition when the service contract is started.

Question 6

Do I have to have a home inspection before I sign up?

Accepted Answer

No, you are not required to complete a home inspection before you sign up.  All customers are required to wait through a 30 day validation period before any claims can be submitted.

Question 7

Can I cancel at any time?

Accepted Answer

Yes, you can cancel your service contract at any time.  Please see your contract booklet for details.